Saturday, August 6, 2011

Whatever happened to Customer Service?

When is the last time your called a business and an actual human being answered?

Most likely you got a recorded message followed by options to press 1 or 2 or 3. A computer voice asks your account number and then informs you the approximate waiting time to talk to a customer service representative is 15 minutes. Sound familiar?

When you call Golf Rx you're going to hear, "Golf Shop, this is Steve". That's because I answer every call personally, just like the old days.

You are going to talk directly to me everytime you call Golf Rx. Whether it's to make an appointment for a lesson, club fitting or if you have a question about club repair or your equipment.

Old fashioned customer service is alive and well at Golf Rx. If you're in the neighborhood drop by for a cup of coffee and visit for a while. I look forward to seeing you soon.

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